FREQUENTLY ASKED VOUCHER QUESTIONS
Q. I just bought a voucher. How do I apply it to my order?
A. Simply enter your voucher number in the field that says “COUPON CODE” and click the “GO” button when you are on your shopping cart page.
Q. Where is the Voucher Code redemption field?
A. It is located in on “Your Shopping Cart" page half way down. You may need to scroll down a little, depending on your monitor.
Q. Why am I getting charged $1.99 or $3.99?
A. The charge is for shipping. If you purchased a voucher through LivingSocial or a similar coupon/deal site, there is a flate-rate of $1.99 and/or $3.99 charged for shipping in the continental U.S. depending on what you purchased.
Q. I bought a Voucher, can I have my product shipped internationally?
A. Unfortunately, we are currently not offering international shipping for orders placed via Third-party vouchers.
Q. I just ordered my product with the Voucher. How long will it take to ship out?
A. Third party voucher orders may take an additional 5-7 business days to ship. Orders placed over the weekend will ship out on Monday.
Q. Can I return the product after I redeem my Voucher?
A. Unfortunately, there are no cancellations, returns or exchanges once redeemed.
Q. I just placed an order but I did not receive a confirmation email. What should I do?
A. Please check your spam mailbox. Sometimes these emails go there. If you don't see it, you can CONTACT US.
Q. I have questions about my order. What should I do?
A. Please CONTACT US.
Q. I haven't received my package. What should I do?
A. Please CONTACT US.
Q. Who is the carrier that is delivering my order?
A. If tracking ID starts with a “9”= USPS. If tracking ID starts with “IZ” = UPS
SHIPPING & RETURNS
You may return new, unopened items within 30 days of delivery for a refund (EXCLUDING ITEMS PURCHASED WITH A THIRD-PARTY VOUCHER). A restocking fee of 20% applies to returns. Orders placed with a third-party voucher may not be returned or exchanged as we were not the merchant of record for the transaction.
You should expect to receive your refund within four weeks once you send the products back to us. In many cases you may receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Send returns to the following address with your RMA number written on the outside of your box:
EarthKOR Fulfillment Center
2178 Paragon Dr.
San Jose, CA 95131
We currently ship within the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping speed you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Who is the carrier that is delivering my order?
If tracking ID starts with a “9”= USPS
If tracking ID starts with “IZ” = UPS
All prices are in USD.